Jeremy Carl Layaoen Portfolio

About Me

I bring years of experience in customer service with a strong focus on hospitality, upselling, and client satisfaction. I specialize in handling guest concerns, improving booking processes, and ensuring seamless support delivery. Passionate about creating meaningful customer experiences and exceeding expectations.

Skills

Customer Service Hotel Booking Systems Upselling Techniques Problem Solving CRM Tools Clear Communication

Tools I Use

MS Word

MS Excel

Outlook

Powerpoint

Canva

Google Meet

Microsoft Teams

Zoom

ChatGPT

Google Drive

Skype

Gmail

Trello

ClickUp

Asana

Salesforce

AirBnb

Hubspot

Services Offered

Customer Support (Voice, Email, Chat) Hotel Reservation Management Upselling and Cross-Selling Strategies Complaint Resolution and Service Recovery CRM and Data Management POS Payment Handling Appointment Setter Calendar Management Effective Communication and Customer Interaction Time Management and Task Prioritization

Professional Experience

Customer Service Representative – Hotel Reservations Account

Teleperformance | August 2023 – November 2024

Delivered comprehensive support for hotel bookings, payment verifications, and reservation modifications via Hyatt Reserve.
Upsold premium room categories and promotions, contributing to increased revenue generation.
Achieved high customer satisfaction scores through effective issue resolution and case management using CXOne.
Ensured accuracy of reservations and maintained meticulous payment records.

Service Crew / Team Member

McDonald's Philippines | February 2020 - March 2023

Provided efficient, friendly service using McDonald’s advanced POS system, handling high transaction volumes daily.
Assisted with food preparation, customer service, and order fulfillment, ensuring adherence to operational standards.
Collaborated in team efforts to reduce service times and elevate overall customer satisfaction.

Achievements & Certificates

Education

Bachelor of Science in Hospitality Management

Mariano Marcos State University | 2015 - 2019

Work With Me!

Serious about results? So am I. Whether you need reliable part-time support or a full-time partner who's all-in, I’m here to help you elevate your customer experience and keep your operations running smoothly.

What I Offer:

Part-Time or Full-Time Support: Scale your team with a committed, detail-driven professional who treats your goals like their own.
Flexible Pricing: Hourly or custom packages tailored to your needs and budget—because great support should feel effortless, not expensive.

Let’s Talk. I bring energy, focus, and proven customer service experience to every project. If you’re looking for someone who takes initiative, communicates clearly, and gets things done—you just found your next go-to.

Ready to Get Started?